A couple of weeks ago, a floral delivery driver I know, walked up to a house with a large beautiful flowering plant. Assuming it to be a holiday gift, he said to the woman opening the door, "Boy are you a lucky lady." The woman burst into tears. The driver later found out that the plant was a sympathy gift. The woman had just lost her husband. He was trying to be kind but cheerfully greeting her, but not knowing all the facts, he added to her sorrow. I've been thinking about this and realized that we sometimes need to know what to say, and when to say it.